Awesomely awesome...

Monday morning mew

When we used to live in the apartment, I came home from work one day, and the same thing happened to me.

As my usual pattern, I went into the kitchen to see if we had any calls on our answering machine. I picked up the phone and all I heard was weird slurping sounds. I didn't know, at first, what to make of it and I hung up. I waited a few seconds and picked the receiver up again, and the same thing happened. It started to freak me out, I thought we had an obscene caller.

I hung up the phone again, and started walking around the apartment. I picked up another receiver and the same thing occurred. Weird, slurping sounds...but this time it was followed by a very distinctive, very satisfied purr.

Apparently we have a talented kitty. He had lifted the receiver from the cradle and was licking the phone...

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On another Deuce-related note, he had his rabies shot and a general check-up yesterday and they actually gave him a report card. Everything checked out *really* well, but they want him back in January for a dental cleaning and another urinalysis. All seems to be going really well. He was extra-super-sucky yesterday and wouldn't leave our side, nor would he stop mewing for attention. He's such a little bum. :)

Just one of those days...

Exciting new venture!

My very good friend Lisa has started her own business! Please take a few minutes, go here and peruse her items!

She's selling hairclips, bows, tutus, and much, much more!

She's also got a selection of items for the holidays. Go look! What are you waiting for?

38 months

Josh decided to add this charm to the bracelet because of his love of cooking. In case you can't tell, it's supposed to be a chef's hat.

Last night I thought we were heading into month 39, not 38. How much does it suck that we've been at this so long that I'm starting to forget how long we've been waiting? Bleh.

Quality, value, service, trust - Part 4

...and the hits just keep coming.

I found this comment on the blog today and I thought I would share it with all of you (it's posted in the comment section of Part 1)...

Dear Rhonda,

It is disappointing to read about the service that you have received from Sears. It is our goal at Sears to not only meet but exceed our customer’s expectations and at this point we have not done this for you. My name is David and I work for the Sears Cares executive team and we would appreciate the opportunity to right this situation. At your convenience please contact my office via email at searscares@searshc.com so we can assist you in resolving this issue. Please provide a contact and the phone number the mattress was purchased under (if different than the contact) and we will call you at your convenience. We look forward to hearing back from you soon.

Thank you,

David V.
Senior Case Manager
Sears Cares

Off to send an email! Wish me luck, everyone...

I'll let you all know what happens, after the phone call. ;)

Quality, value, service, trust - Part 3

Yesterday afternoon Josh and I decided to go into the store to talk to the manager, we figured she could always try to 'dodge' us if we simply called.

She told me that the salesman would be talked to and not to promise anything like this again. Ok, fine. We went through the whole story of everything that went wrong, and she basically shook us off like an annoying fly on the wall and told us to call up customer complaints in the morning and that she was forwarding all her notes there...

About to explode, I turned around and left.

I called customer complaints this morning and spoke to an agent. She asked for my name and particulars, which I gave to her. She then said 'nothing about your situation is on my screen.' I replied '...and this is yet another element of the lack of service we received this weekend.' (At this point, I don't care what I say...)

She then said that she found the note(s) and she was just reading them. She said that the store is doing all it is prepared to do about the situation and they are dealing with it at the store level, by talking to the salesman.

I told this person that this was unacceptable and that we've spent a considerable amount of money there, since we've moved into the house. (I was trying to tell her that we're repeat, mostly satisfied customers, but she didn't want to hear it.) I told her that we would not be returning to Sears as a customer, and all she said was 'I'm sorry to hear that.'

Now here's the kicker...

I asked to speak to her supervisor, since I wasn't getting anywhere with this lady. She told me, and I quote, "We all speak for the president, so it doesn't matter who you talk to, you would get the same response."

I was waiting for her to say "resistance is futile"...

This afternoon I got the name and address of the Divisional V.P. of the Corporate Call Centre. It looks like he and I are going to be corresponding very shortly.

I'm not going away quietly...correction, I'm not going away. ;)