Tuesday, March 10, 2009


No, it isn't one of *those* kinds of posts...

Josh and I are looking into getting new windows for the house and we've had a few estimates already. We had one last week, one yesterday and one today. The guy who came today (and I won't mention their site or the company's name) I wouldn't trust to make a tuna sandwich, let alone sell us windows.

His entire sales pitch was lousy. He told us that they sell two kinds of sliding doors - one that's secure and one that is easily removable for burglars - seriously. He refused to measure some of our windows because he claimed that we don't need them. Umm, no, we actually do...otherwise why would we have him come in? I don't know if he was trying to be our buddy by not measuring them and therefore we'd think he was on 'our side'. Who's the customer and aren't we always right...?

The other two companies that came in each told us the same thing - that our windows aren't energy efficient. If you look at your windows, they should have the year they were manufactured on them. Josh thinks the the previous owners had their "Uncle Louie" put the windows in...and they were done really sloppily. We've got leaks and terrible condensation when it's really cold out.

He told us that the windows were about three years old, yet the other companies told us they were at least ten. Actually some of them are the originals. He also told us that if he replaces the kitchen windows (which are original), that he'd end up cracking our tile backsplash. Now is that a selling feature?!

The other companies said everything would be fine. I get the impression that this company is very sloppy in their installation and he's just covering his ass by saying that.

The weirdest thing is, when he was talking to us he didn't even ask us what kind of style, what kind of glass (double glaze, triple glaze), what it should be filled with (argon or krypton gas), and so on.

We've got two quotes already, and he said it would take him until the end of the week to calculate ours. One of the companies did the quote while he was sitting at the dining room table - it took less than half an hour to calculate and the other sent it the same day.

Oh well, live and learn. We'll still *look* at the quote for comedic value, but we're definitely not going with this particular company.


Jill said...

I remember going through that..UGH! One guy actually got the nerve to throw a chair in my kitchen because we wouldn't sign with him right away. Then he called a week later to see if we had changed our minds..AS IF!!!
Good luck in your endeavors!

Michele said...

We went through this recently but never had that bad of an experience. Our worst salesman was the one that thought we should spend about 4 times more than we actually did for top of the line windows eventhough we specifically told him that we don't want ot put a huge sum into this house since we are planning on moving in the next year or two. If this house were a half million dollar mansion, the ultra expensive windows would have been appropriate but in a normal northeast Cape Cod, not.

I hope the installation goes smoothly. We love our new ones and the difference is really noticible.

Anonymous said...

Sounds like a quick, lazy job.

3D said...

What a turd!

Keep smilin!

Janet said...

I would DEFINITELY go through that guy. ;-)

Anonymous said...

Um, can I ask why you are calling people "asshats" in your link section? I don't remember seeing that the last time I visited... can you please enlighten me? Thanks!