First off, I was told that they would arrive on Monday between 8:00am and 9:00am. At 8:50 I called and was told they would be there momentarily. I called again at 9:15, because 'momentarily' means something different to them than it does to me. They finally arrived at 9:30.
They came in, moved everything out and all seemed to be right with the world. I offered them a pop or water, since that was the only thing that we had left in the apartment that wasn't surrounded with bubble wrap (and no, we didn't bubble wrap the cat...he was in boarding for a few days to get him 'out of the way' and make sure he was safe). Anyways, they said they didn't want anything and they continued moving everything out of the apartment.
By about 1:00pm they were finished loading all our belongings in their truck (and safely wrapped...or so I thought). They said they were going to go get a drink and come to our house to unload our truck.
They came to our house and started unloading our belongings. It seemed to go smoothly until I took a look at my Grandmother's dining room table...
I noticed two deep scratches on the table which the movers claimed 'were already there' (they weren't). I figured we'll put in a claim and well, shit happens. Then they unpacked the leaves from the table and I noticed this...
(Click on photo for a better look)
(Click on photo for a better look)
Apparently something was hitting the leaves (repeatedly) while it was in the truck. I told the movers that something scratched the leaves and they said 'it was like that'. Umm, no it wasn't. By this point I got really annoyed and asked them who to contact in order to get things repaired. Two of the three brainiacs shrugged their ape-y shoulders and said 'I dunno know'.
They then picked up the mattress from our king bed and proceeded to scratch the freshly painted walls. Not only did Josh and I SEE it happen, but we heard the scratch occur. I spoke to the mover and said 'You just scratched our walls'. Of course, he replied 'it was already there.' (insert massive eye roll here)
I called up the company and talked to the receptionist who told me to contact head office. I called up the person in charge of repairs and she said that I should submit a claim and tell the movers to write down the damage right then and there. She also said that once the claim is put in, they will send out an assessor who will determine if the damage was done beforehand or if it is new. I'd like to see how they determine that...
I put the movers on the phone with her and that's when things got nasty...
The driver then came out of the truck and said, and I quote 'We should have told you that we would have scratched your paint bringing the mattress upstairs, or we could have left the mattress in the living room and had you move it yourself.' Umm, what?!
Is that how a mover (or anyone) should talk to a customer?! I called head office again and left a message on the woman's answering machine telling her about everything that was done and how I was treated by their movers...I've yet to hear ANYTHING back from her (tomorrow will be one week). Isn't that nice?
I'm not sure if I'm more annoyed by how I was treated or how they looked me in the eye and claimed that everything was scratched already. How can people lie like that?
They also lost the brackets for my dresser mirror. When they were about to leave I noticed that my mirror was in the en suite bathroom. I asked them to attach the mirror to the dresser and they said 'I think we left them in a pile of dust in your apartment.' Umm, ex-squeeze me!? I know that they were lying about that because I saw the guy wrap them up and take them out of the apartment...
Oh well, live and learn I guess...Suffice it to say that we will NEVER use, nor recommend AMJ Campbell to anyone...ever.
I have until October 24th to submit a claim...I'm going to unpack a few more boxes and see if there is any other damage, but I think that's the brunt of it. Now, granted I know in the 'big picture' we didn't have that much of a loss or damage, it's just the principle of the matter.
When Josh was putting the computer together this morning we realized that our printer went to printer heaven...he killed it. He accidentally packed the printer with a full cartridge of ink still in it. Needless to say that the cartridge exploded all over the box. At least we had a bit of a chuckle over that today...while we were buying our new printer. :P